To prove our commitment to providing a thoroughly professional service to our clients, we voluntarily joined the following schemes and strictly adhere to their codes of conduct.
We are proud to announce that we have now been given “SAFE AGENT” status which means that clients can be assured that they will receive a professional service, be treated fairly and that client monies are secure.
THE PROPERTY OMBUDSMAN SCHEME
The Property Ombudsman (TPO) Scheme provides a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK. The TPO is a member of the British and Irish Ombudsman
Association and follows the standards and rules of the association. The Ombudsman is a totally independent of the TPO member agents and reports directly to the TPO council which has a majority of non-industry members.
WHAT CAN TENANTS AND LANDLORDS EXPECT FROM THE TPO SCHEME MEMBER AGENT?
The TPO Letting Code of Practice requires agents to meet all their legal obligations when acting as letting agents, but it goes above and beyond that by requiring the agents to adopt and follow 'best practice'. This includes:
Duty of care. A letting agent must always work in the best interests of the client, that is to say the person who is paying for the letting agency services (usually the landlord). But the agent must also always treat fairly, and with courtesy, all those involved in the proposed renting or letting. If the agent or one of its staff has any personal or business interest in the property, the landlord must be told.
Impartiality. An agent must make sure that no tenants or landlords are disadvantaged because they are unfamiliar with any aspect of the letting process. An agent will offer the appropriate explanations and assistance to all regardless of age, race, religious belief, gender, sexuality, ethnicity or disability.
Access. The agent must keep accurate records of keys held and inform current tenants of any access required, except in cases of genuine emergency.
To ensure that our clients are offered the best possible service, The Carrington Partnership employ specialists in property law to provide expert advice on demand. This advice is made available to our clients free of charge as and when necessary upon request.